May We Help - live chat, streaming video chat, crm software, web call back, call center software, online customer service, customer contact solution and customer service software.

	Overview
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	User Experience
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	Administrator Experience
	Reporting
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Did You Know?

What Tolerance!

People have very low tolerance for frustration on the internet.

Boston Consulting Group

MayWeHelp: Reporting

MayWeHelp provides administrators / supervisors with comprehensive reporting capabilities that measure chat and knowledgebase volume, agent performance and customer feedback.

MayWeHelp reports include:

- Number of chats - by agent - by time/date

- Number of chats by client - by time/date

- Number of chats by customers - by time/date

- Min. customer hold-times

- Average customer hold-times

- Max. customer hold-times

- Number of chats by client - by time/date

- Abandoned chats

- Chat text search report - by client - by time/date

- Exit survey data - by time/date

- Email request report - by client - by time/date

- Contact report - by client - by time/date

All reports can be exported and downloaded into Excel or csv format.

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