MayWeHelp: Administrator Experience 
 
MayWeHelp provides administrators with wide range of options to monitor and manage their operation. 

Pre-Formated Answers
Administrators can add pre-formated answers to the knowledge base, allowing agents to respond faster, more accurately and with greater consistency.
 
Manage & Monitor Agents
Determine which operators are online, monitor all chats and participate at will, ensuring efficiencies and quality control.
 
Run Chat Transcripts Reports
Search and view archived chat transcripts, and monitor and report chat activity for individual operators or operator groups by day, week, month or specified date range.

Develop Exit Surveys
Develop customized exit surveys to gather profile, demographic or customer satisfaction information.
 
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