MayWeHelp: Support Agent Experience 
 
MayWeHelp was designed to simplify an agent's life easier. The intuitive and user-friendly interface is seen throughout the MayWeHelp customer interaction solution. 
 
Audible Notification
MayWeHelp will automatically monitor the queue for. When a new case is assigned to you, MayWeHelp will alert your through an audible notification. 
 
User Information
Learn relevant information about your customer as soon as they logon. MayWeHelp immediately displays browser type, host IP address and other useful information in the Agent Chat window.
 
Access To Knowledgebase
Save pre-formated answers in the knowledgebase. This will eliminate the typing of redundant information - or save time when answering frequently asked questions. 

Browser Push
Want to show your customer something? Need to explain an issue in more detail - preferably with graphical images? Simply enter a URL or destination and re-direct your customers web-browser to that location. At that time, you can both co-browse on the same page.

Search and Find Archived Transcripts
Already answered that question, but it's not in the knowledgebase. Quickly search the archive of chat transcripts to find the answer.
   
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